Privacy and Terms
Terms and Conditions
1. Introduction
Welcome to SaruGeneral.com (the “Website”). These Terms and Conditions outline the rules and regulations for the use of SaruGeneral's website and services. By accessing this website and making a purchase, you agree to comply with the terms set forth below.
SaruGeneral operates as a sourcing service, meaning we do not hold inventory ourselves. Instead, we act as an intermediary between you (the customer) and trusted third-party suppliers to source high-demand, authentic products on your behalf. Once sourced, products are shipped directly from the supplier to your specified address. By purchasing from SaruGeneral, you acknowledge and accept that we are not the owners of the items being sold, and that we do not hold intellectual property rights for the brands sold through our platform.
Do not continue to use SaruGeneral.com if you do not agree to all the terms and conditions stated here.
2. Definitions
“Company,” “We,” “Us,” “Our” refers to SaruGeneral.
“User,” “You” refers to the individual or entity accessing the website.
“Products” refers to any items available for purchase on SaruGeneral.com, including but not limited to sneakers, streetwear, luxury items, and mystery boxes.
3. Product Authenticity
All products sold on SaruGeneral are 100% authentic. We thoroughly verify every item through our multi-step authentication process. If you have concerns regarding the authenticity of a product, please contact us within 7 days of receipt. While we guarantee the authenticity of every item, it’s important to note that SaruGeneral is not affiliated, endorsed or the intellectual property owner of the brands we sell within our boxes. The products we offer are pre-owned and may have passed through multiple owners before reaching us. Our focus is on providing high-quality, authenticated items to you, with full transparency about the resale nature of the products.
4. Payment Terms
All payments for orders placed through SaruGeneral are made via bank transfer, PayPal, or credit/debit card after the customer contacts us directly via WhatsApp, as shown on each product page. Payment is due once the order details are confirmed through this communication.
Please note that no transactions are processed directly through our website. Once your payment is received, we will begin sourcing the product on your behalf. The total payment includes our fixed sourcing fee or wholesale amount, depending on the items selected. Shipping fees, taxes, or import duties may apply, depending on the delivery destination, and will be communicated at the time of purchase.
We reserve the right to cancel any order if we suspect fraudulent activity, invalid payment information, or non-compliance with these Terms & Conditions.
5. Shipping and Delivery
SaruGeneral offers worldwide shipping, and delivery times may vary based on your location and the shipping method selected. Once your payment has been processed and the product has been sourced, we will arrange for it to be shipped directly from our supplier to your provided address.
Customers will receive tracking details once the product is dispatched, allowing you to monitor the delivery process. Please note that international deliveries may be subject to customs delays, which are beyond our control. Any customs duties, taxes, or additional charges incurred upon delivery are the responsibility of the buyer.
While we strive to provide accurate delivery estimates, factors such as location, supplier shipping times, and customs processes may affect the final delivery timeframe.
6. Returns and Exchanges
Due to the nature of our products all sales are final. If any product purchased from SaruGeneral is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in line with the Consumer Rights Act 2015. Please contact us within 30 days to address any issues.
7. Wholesale Orders
For wholesale orders, additional terms may apply. Wholesale buyers are responsible for ensuring the resale of products complies with their local laws and regulations. Bulk orders are final and cannot be returned or exchanged unless the items are proven to be faulty or counterfeit.
8. Product Descriptions
We strive to ensure that the product descriptions on our website are accurate and up-to-date. However, we do not guarantee that product descriptions or other content are error-free. If you feel that an item you purchased does not match the description, please contact us.
9. Pricing
All prices listed on the website are in GBP unless stated otherwise. We reserve the right to adjust prices at any time without prior notice. The price you pay at checkout is final and non-negotiable.
10. Limitation of Liability
SaruGeneral acts as a sourcing agent and intermediary between customers and suppliers, and is not responsible for the manufacturing, performance, or long-term durability of any products. While we guarantee that all sourced products are authentic and match the descriptions provided, SaruGeneral cannot be held liable for any issues arising from the use, quality, or performance of the product beyond its initial condition upon arrival.
SaruGeneral will not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website. This includes, but is not limited to, delays in shipping, product defects, or issues related to third-party suppliers. By using this site and our services, you agree to indemnify SaruGeneral from any claims, damages, or legal actions related to your use of the website or purchase of products.
11. Intellectual Property
All content on SaruGeneral.com, including images, text, graphics, logos, and videos, is the property of SaruGeneral and protected by intellectual property laws. You may not use or reproduce any content without prior written consent from SaruGeneral.
We are not affiliated with, endorsed by, or claiming ownership of the intellectual property of the brands we sell. All trademarks, logos, and brand names are the property of their respective owners.
12. Changes to the Terms and Conditions
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms periodically.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or related to the use of this website will be subject to the jurisdiction of the courts of England & Wales.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: frontdesk@sarugeneral.com
Phone: +447445770942
PRIVACY POLICY
Introduction
At SaruGeneral, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
What Information We Collect
We may collect and process the following types of information when you use our website:
Personal Identification Information: Name, email address, billing and shipping addresses, phone number, and payment details.
Technical Data: IP address, browser type, location data, and usage data (how you interact with our site).
Transaction Data: Details of your purchases and order history.
How We Use Your Data
We use your personal information to:
Process and manage your orders.
Improve our website and services.
Communicate with you regarding your purchases, including sending order confirmations and updates.
Send promotional materials (if you’ve opted in to receive marketing communications).
Comply with legal obligations.
Data Sharing
We do not sell or trade your personal information. However, we may share your data with trusted third parties for:
Payment processing (e.g., PayPal, Stripe).
Delivery and fulfillment services.
Legal or regulatory compliance.
Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections or deletions of your data.
Object to the processing of your data for marketing purposes.
Request data portability.
For any requests regarding your personal data, contact us at [insert email].
Data Retention
We will retain your data only as long as necessary for the purposes set out in this policy, including fulfilling legal or tax obligations.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns regarding your privacy, please contact us at:
Email: frontdesk@sarugeneral.com
Phone: +447445770942
TERMS OF USE
Acceptance of Terms
By accessing and using SaruGeneral.com, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
Intellectual Property Rights
All content on SaruGeneral.com, including text, images, logos, and design elements, is the property of SaruGeneral and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
User Responsibilities
When using our website, you agree to:
Provide accurate and complete information when placing an order.
Use our website lawfully and refrain from any activities that could harm the website or our business.
Not impersonate another person or entity.
Product Information and Pricing
We strive to ensure all product descriptions and prices are accurate. However, errors may occur. If we find an error in pricing, we reserve the right to correct it and will notify you before processing your order.
Limitations of Liability
SaruGeneral will not be liable for any direct or indirect damages arising from your use of our website or from the purchase of our products. You use our website and services at your own risk.
Termination
We reserve the right to terminate or suspend access to SaruGeneral.com for users who violate these terms or engage in fraudulent activity.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales.
COOKIES POLICY
What Are Cookies?
Cookies are small text files stored on your device when you visit certain websites. They help websites recognize your device and remember information about your visit, such as your preferences or what’s in your shopping cart.
How We Use Cookies
At SaruGeneral, we use cookies to:
Ensure the website functions properly (e.g., maintaining login sessions, shopping cart functionality).
Improve your experience by remembering your preferences.
Analyze website traffic and usage through tools like Google Analytics.
Provide targeted advertising based on your browsing behavior.
Types of Cookies We Use
Essential Cookies: These are necessary for the website to function and cannot be turned off. They include cookies for maintaining session information and securing the checkout process.
Performance Cookies: These cookies help us understand how visitors use our site by collecting anonymous data on usage.
Targeting/Advertising Cookies: These cookies are used to show you ads that are relevant to your interests based on your browsing habits.
Managing Your Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Cookies
We may allow third-party service providers, such as Google Analytics and advertising networks, to place cookies on your device to track usage patterns and show you relevant ads.
Changes to Our Cookies Policy
We may update this policy from time to time. Any changes will be posted on this page.
DISCLAIMER
General Disclaimer
The information on SaruGeneral.com is provided for general informational purposes only. While we make every effort to ensure the accuracy and reliability of the information provided, SaruGeneral does not warrant or guarantee the completeness, accuracy, or suitability of any products, services, or information listed on this website. Any reliance you place on such information is strictly at your own risk.
SaruGeneral disclaims all liability for any loss or damage that may result from the use of this website, including but not limited to indirect, incidental, or consequential damages. This includes any loss or damage related to inaccuracies, delays, interruptions, or omissions of content on the site.
Product Disclaimer
SaruGeneral sells pre-owned products from various brands. We are not affiliated with, endorsed by, or claiming to be the intellectual property owners of the brands we sell. While we authenticate every item, these products may have changed hands multiple times before being sold by us.
All items are sold as-is, and we make no warranties regarding their performance, durability, or fit. Customers are encouraged to review all product descriptions and photos carefully before purchasing.
External Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We do not have control over the content or availability of these external sites and cannot be held responsible for any loss or damage that may occur as a result of visiting these websites.