FAQ
GENERAL
Are your products Authentic?
Yes, all items that we sell are 100% Authentic. We take authentication very seriously and each product goes through vigorous checks from our authenticity experts.
Are your products new or pre-owned?
we deal with both new and pre-owned products, you can choose your condition preference in checkout.
How do I place my order?
Proceed to 'order now'. A member of our team will direct you through your order details. All orders are placed securely with us using Card, BACs or PayPal
Why can't I place my order on the site?
We dont accept direct website orders. Each order must be placed with a member of our team once all required box details have been finalized and terms are accepted.
What is the difference between Mystery Box and Wholesale Box?
Mystery Boxes are created for our customers as a mystery gift box, products in these boxes cannot be chosen. Wholesale Boxes are designed for sellers to sell the products inside and make profit on, there is no mystery element, you will know exactly what you are receiving.
How long is delivery?
1-2 weeks
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location
MYSTERY BOXES
What items could be in my Mystery Box?
A mystery box is a package that contains unknown items. The contents are a surprise until the box is opened.
Are there any guarantees on the value of the mystery box?
We strive to ensure that each box provides value that exceeds the purchase price. While we cannot guarantee specific items or exact values, we carefully curate our boxes to include high-quality and desirable products.
Can I be more specific on what I want in my Mystery Box?
Yes, you can let our team know your preferences when ordering your box.
Can I profit from my Mystery Box?
No, if you are looking to profit, check out our wholesale boxes, which are specifically designed for sellers.
How will my Mystery Box be packaged?
All boxes will be shipped in a regular brown box, not to draw any attention, the contents of each box will be securely wrapped for transit.
This is what people say about THE BOXES
Probably one of the best instagram pages I have found for getting sought after brands like supreme, bape etc at a heavily reduced cost than other resellers. The customer service is always top notch, with a nice array of items that change on a daily basis. 5 stars all the way
Bought a pair of black cat 4s for much cheaper than what I saw them going for online and they arrived in great condition and they were legit. Would definitely buy another pair of shoes/clothes from this company again!
Been buying from Saru for idk how long now, always know you are buying a legit product and their sourcing skills are outta this world. Great company and brand for all your streetwear needs!
I’ve placed a few orders for trainers/ sneakers & all have come as seen in the images provided beforehand, would recommend & certainly do business again. Keep up the good work & service please.
Great communication, fast and straight forward transactions. Authenticity always guaranteed!
I’ve bought from Saru many times and every time it’s great customer service with every question answered and explained properly, the delivery is amazing and the all round experience is nothing but the best at all times. Highly recommend to anyone and everyone!!!!