FAQ

Are Your Items Authentic?

 

Yes, all our items are 100% Authentic and checked by our authentication team, we have years of experience and have all seen the authentic items so feel safe knowing we are here.

How Can I Authenticate My Own Items?

 

We can authenticate your items just Click Here.

Can I Reserve Items?

 

It is first come first serve basis.

I'm after a specific Item, can you get it? 

 

Contact us Here, and we will be able to help.

How Can I Pay?

 

Our Site Accepts all card payments and PayPal.

Can I Consign Items To You?

 

Yes, Click Here, and we can help.

What do I Do If There Is a Problem With My Order?

 

Please Contact Us Here.

How Does Your Condition Guide Work?

 

https://sarugeneral.com/pages/sizing-conditions

Where Do You Ship From?

 

We ship from the UK, both internationally and domestically.

How Long Will My Items Take to Arrive?

 

Your order is packaged as soon as we receive it.

UK 1-2 Day Delivery.

EU 4-7 Day Delivery.

USA 5-10 Day Delivery.

Asia 5-11 Day Delivery.

Will I Have To Pay Customs or Duties on My Order?

 

International orders will be marked as goods/merchandise unless otherwise requested.