Search

    This section doesn’t currently include any content. Add content to this section using the sidebar.

    FAQ

    Do you ship worldwide?

    We ship globally & Your order is packaged as soon as we receive it.

    UK 2-3 Day Delivery.

    EU 4-7 Day Delivery.

    USA 5-10 Day Delivery.

    Asia 5-11 Day Delivery.

     

    Are Your Items Authentic?

    We have experts on our team that have been in the sneaker & streetwear game for decades. They are specialized & regularly trained in spotting fakes. Without any exceptions, every item is reviewed using different methods to be 100% sure that the item is authentic.

     

    Can I return my items?

    Yes, if you are unhappy with your order, we accept returns up to 14 days after purchase.

     

    I'm after a specific Item, can you get it? 

    We release over 150+ items on our website weekly, be sure to keep up to date with our releases and we may have the item you are looking for.

     

    How does Bape fit?

    With Bape Items, we normally recommend going One Size Up as the Japanese sizing runs a size down compared to normal size guides.

     

    How Can I Pay?

    Our Site Accepts all card payments and PayPal.

     

    Can I Consign Items To You?

    We only do Buy/Sell/Trade, Contact us via email with your item details or trade offers and we will get back to you. Make sure to include tagged images of your products. 

     

    What do I Do If There Is a Problem With My Order?

    Send us an email and our team will get back to you with a solution within 2-3 business days.

     

    How Does Your Condition Guide Work? 

    Our items are checked and double checked for any signs of wear and are given a State Rank Grade from A-F, be sure to check all pictures of the product you are looking at before purchasing to make sure you are happy.

    State rank A (NWT – New with tags) – This product is brand new, never worn.

    State rank B (NWOT – New without tags) – This product is brand new, but without the tags.

    State rank C (VNDS – Very nearly deadstock) – 9/10, Tried on once or stored for a long time but has no flaws.

    State rank D (Lightly Used) – 8/10, no apparent flaws, maybe 1 slight nick here and there

    State rank E (Used) – 7/10, slight cracking to print, fabric wear, small creases or sole loss

    State rank F (Very Used) – 6/10, completely worn in. Possibility of stains or marks, analyse product images carefully.

     

    Where Do You Ship From?

    We ship from the UK, both internationally and domestically.

     

    How Long Will My Items Take to Arrive?

    Your order is packaged as soon as we receive it.

    UK 2-3 Day Delivery.

    EU 4-7 Day Delivery.

    USA 5-10 Day Delivery.

    Asia 5-11 Day Delivery.

     

    Will I Have To Pay Customs or Duties on My Order?

    Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges get in touch with us.

     

    How Many Shoes Do you Get in each priced box?

    It all depends on the Shoes we have at the time, on average

    £200 - 1 pair

    £300 - 1-2 pairs

    £500 - 1-3 pairs

    £1000 - 1-5 pairs

    £2000- 1-7 pairs

    Here is a good example, if you buy a £1000 mystery box, you could receive a box like this, 

    Yeezy 350 Zebra 

    Bapesta Red Camo

    Jordan 1 Bred Toe

    Nike Dunk Infrared

    Or

    A Kaws x Jordan 4

    An example of a £300 Box we have sent out before:

    Nike x Off White Vaporstreet 

    Bape Apesta Camo

    Or 

    Yeezy 350 Frozen

     

    How does Value and Chance work?

    Value boxes are mystery boxes that contain items that add up perfectly to the price you paid for the box, nothing more nothing less.

    Chance boxes allow there to be a small chance that the box will have a slightly higher or lower value compared to the price that you pay

    A good example of a £500 Supreme Chance box would be:

    Supreme Bandana Box Logo (£320)

    Supreme Santa Box Logo (£150)

    Total (£470)

    Another Example of the same Box

    Supreme CDG Polka Dot Box Logo (£550)

    Total (£550)

     

    Klarna - Pay Later in 3 Interest-free instalments

    Who is Klarna?

    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments

    How does Pay later in 3 interest-free instalments work?

    Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Saru general and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

    Am I eligible for Pay later in 3 interest-free instalments?

    To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

    How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

    Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

    What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

    Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Saru General run credit searches against you that could impact your credit rating.

    Why have I not been offered Pay later in 3 interest-free instalments?

    Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

    What are my payment options with Klarna?

    Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

    What happens if I cancel or return my order?

    As soon as Saru General  have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

    What happens if I don’t pay for my order?

    Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Saru General  from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

    I have been asked to go to the Klarna site. Is this correct?

    You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

    Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Saru General. All transactions take place via connections secured with the latest industry standard security protocols.

    Can I pay before the due date?

    Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

    Have you received my payment?

    Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk

    What happens to my statement, when I've returned the goods?

    Once Saru General  has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

    I've received a statement, but I've not yet received my goods.

    In the event that your goods have not been received please call Saru General to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. I have cancelled my order.

    How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days. I have asked for a refund.

    How will I be refunded?

    Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

    I still have questions regarding payment, how can I get in touch? Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

    Klarna Pay Later in 30 Days

     How does Pay later in 30 days work?

    Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

    Am I eligible for Pay later in 30 days?

    To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

    How can I increase my chances of being accepted for Pay later in 30 days?

    Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

    Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Saru General  run credit searches against you that could impact your credit rating

    Why have I not been offered Pay later in 30 days?

    Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

    What are my payment options with Klarna?

    You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

    What happens if I cancel or return my order?

    As soon as Saru General  have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

    What happens if I don’t pay for my order?

    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

    I have been asked to go to the Klarna site. Is this correct?

    If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

    What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

    Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by Saru General . All transactions take place via connections secured with the latest industry standard security protocols.

    Can I pay before the due date?

    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

    Have you received my payment?

    If you pay by card, Saru General  will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

    What happens to my statement, when I've returned the goods?

    Once Saru General  has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

    I've received a statement, but I've not yet received my goods.

    You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Saru General to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

    I have cancelled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

    I have asked for a refund. How will I be refunded?

    If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

    I haven’t received an email with my statement/payment information.

    If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

    I still have questions regarding payment, how can I get in touch?

    Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.