Covid-19 Info Page
Expecting a package? It may be delayed. Right now, it best to be flexible with our everyday expectations as shipping carriers worldwide are experiencing unforeseen circumstances causing case-by-case delays.
As we navigate these uncertain times, we will try our best to communicate fully.
1. Can I place an order? Will SaruGeneral deliver my parcel?
Yes, Saru General continues to deliver your orders.
2. Are delivery times affected?
As the Coronavirus has spread, we’ve seen an increase in people shopping online. To serve you while also helping to ensure the safety of our employees. Delivery times for items may be longer than usual at the moment.
3. Is it possible to return items?
Yes, you can continue to return items.
4. Is it safe to receive orders?
According to the WHO, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government and the World Health Organization.
Please note: We will attempt to fulfil your order ASAP. However, if you are seeing delays and are unhappy, we can offer a full refund.